Business Systems Consultant
Operations & Automation for Growing Travel Agencies
More trips, same team. I connect the tools you already use, add or build what's missing, and take the repetition off your team,. Free diagnostic, first system live in 3 weeks.
How I Can Help
Your agency grew from 20 trips to 100. Your systems probably didn't.
Most agencies grow faster than their processes do. What worked when you started (spreadsheets, copying between apps, details held in someone's head) starts to fall apart as the trips pile up. Hiring more people helps for a while, then the new hires get stuck in the same manual loops.
You might recognise:
The same booking details typed into three different apps
DMC documents checked against the itinerary by hand, trip after trip
Hotel contracts and group room blocks, each with its own deadline
Leads waiting for a reply, and old leads nobody followed up
A CRM that half the team doesn't use
New hires taking months to get up to speed
Hiring more won't fix it. The work needs a better process.
Where agencies feel it most
1
Tools that talk to each other
Booking, CRM, email, docs all connected, with one source of truth. Often tools you have but aren't fully using.
2
One Business Dashboard
Every data source on one screen. Your team reads it without waiting on you, and decisions stop bottlenecking at the owner.
3
DMC docs and deadlines
Reconciliation, hotel contracts and room-block deadlines in one place, so nothing depends on someone remembering.
4
Lead follow-up
Fast replies, clear triage, and a plan for the old leads that went quiet.
5
SOPs and training that stick
Written from how your team really works, so new hires get up to speed faster.
6
Clear AI rules
Shared prompts and a policy for what client data never goes into a tool.
Real Results From Pilots to Production
How it works
First call to live system in 3 weeks.
1
Discovery Call
Thirty minutes on your biggest pain point and what it's costing you. No pressure, no pitch.
2
Free Diagnostic
Week one. We map one trip from first lead to final payment and rank the recurring work by time and cost. You see where the hours go before anything gets built.
3
First Build
Weeks two and three. Your biggest bottleneck is automated, and your team gets one shared view of what's happening. You keep your existing tools; this makes them work together.
4
Monthly Review (Optional)
What shipped, time and money recovered, and what's next, written down.
Where to start
One bottleneck, or the whole operation.
Every engagement starts the same way: the free diagnostic. The only variable is how much of the agency it covers.
The Right Hand For the owner who is the bottleneck. We fix the task costing you the most time, such as DMC reconciliation or lead follow-up, and give you one view of what matters each morning.
The Department For a team that needs more capacity. We connect booking, CRM, supplier documents and deadlines for one function, with a shared view the whole team can read.
The C-Suite For agencies ready to connect the whole operation. One source of truth across leads, trips, suppliers and finance, and a system that keeps work moving.
Growing fast? Let's talk
Book a free 30-minute discovery call. We'll talk about your biggest pain point and show you exactly how I'd solve it. No pressure, no commitment.
Limited new deployments each month.
About Rich - Founder
Built in Italy. Delivered Worldwide.
From England, now based in the Italian Alps.
I personally design and build every system, from the first discovery call through to go-live. I don't hand you a strategy deck and disappear. I build it, ship it, and stay accountable for the result.
My partner has worked in the travel industry for 3+ years, as a freelance travel consultant and inside fast-growing travel businesses, so I've seen and fixed the problems you face.
I've built systems across sales, finance, marketing and operations, for businesses ranging from local service companies to mid-market B2C.
When I'm not building systems, you'll usually find me up in the mountains, on a bike or a board.
FAQs
Answers to common questions to help you understand the process and how we can work together
I'm here to help you
Do we have to replace our software?
Often, no. The system sits on top of the tools you already use, such as your CRM, email, booking system and spreadsheets. Often the answer is using them fully. If something genuinely doesn't work, I'll say so.
Will automation make us sound like a robot?
Why not just hire an operations manager?
What about passport and payment data?
How long does it take?
Who do you work with?
I'm here to help you
Do we have to replace our software?
Often, no. The system sits on top of the tools you already use, such as your CRM, email, booking system and spreadsheets. Often the answer is using them fully. If something genuinely doesn't work, I'll say so.
Will automation make us sound like a robot?
Why not just hire an operations manager?
What about passport and payment data?
How long does it take?
Who do you work with?